Help and support
How can we help?
Questions about Harda, your account or a subscription? Email us and we’ll get back to you.
Email supportContact us
twoja.xata@gmail.comTo help us answer faster, include:
- The email linked to your Harda account
- Your iPhone or Apple Watch model and iOS version
- The Harda version, from the App Store or Settings
- What happened, with a screenshot if you can
I can't sign in to my account.
Use the same sign-in method you chose when you created the account: Apple, Google or email. If you signed up with Apple and hid your email, your account uses an Apple relay address. If you're still stuck, email us the address you think is linked to your account.
How do I manage or cancel my subscription?
Subscriptions are billed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Harda. Cancel at least 24 hours before the renewal date to avoid the next charge.
How do I get a refund?
Apple handles payments and refunds for App Store purchases. Request a refund at reportaproblem.apple.com, signed in with the Apple Account that made the purchase.
My subscription isn't showing in the app.
Make sure your iPhone is signed in to the same Apple Account that made the purchase. If it still doesn't appear, email us with the purchase date and the order ID from your Apple receipt.
How do I delete my account and data?
In the app, go to Profile › Privacy & Legal › Delete Account. If you no longer have the app, email us from the address linked to your Harda account and we’ll delete it. Deleting your account doesn't cancel an Apple subscription, so cancel that separately in Settings.
Can I move my workouts from Hevy or Strong?
Yes. Harda imports Hevy and Strong CSV files, including your history and plans, without reformatting. Follow the import guide, then check dates, units and exercise matches.
Can I track a workout on Apple Watch?
Yes. Harda records a complete workout on Apple Watch without your iPhone nearby.
What can ChatGPT change in my Harda account?
Only what you allow when you connect it. With changes allowed, it can prepare new routines, plans, folders and custom exercises, a workout you describe, and changes or deletions. Each is saved only when you tap the button on Harda's card in ChatGPT. It never reads your body measurements, heart rate, calories, progress photos or anything from Community.
How do I disconnect Harda from ChatGPT?
Open the ChatGPT connection page, sign in, and disconnect. You can also remove the Harda app in ChatGPT's settings.